Support Services
STSG Methodologies and Support Structure
STSG provides two levels of phone support; 5 by 10 and 7 by 24. New users
will receive an "866" phone support
contract to address any issues you have
with our software and services. We will support 3rd party interfaces for
provisioning with application alliances to each vendor, incorporating user
provisioning standards. STSG also supports
tightly control passwords,
two-factor authentication, audits, and across trusting and non-trusting
Domains & Forrest
between systems depending on the application.
MasterKey™ Provisioning Resources
Industry Background |
Understanding Applications |
Customer Preparation |
Business Justification |
Installation Process |
General Provisioning |
General Survey |
Technical Survey |
ROI Calculator |
Methodology |